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Accessibility

The Township of North Glengarry Council is committed to creating an inclusive environment for persons of all ages and abilities by providing services and facilities that are accessible to everyone.

2016 Accessibility Plan Documents

The Township of North Glengarry's Accessibility Plan is available below in pdf format. Paper copies of the plan are available in regular font size and large print at the Alexandria Municipal Office. Other alternate formats are also available upon request.

An updated 2017-2018 plan is currently under development.  

Click the link below for the 2016 North Glengarry Accessibility Plan:

North Glengarry Accessibility Plan 2016

Related Policies for Accessibility:

(click on the title to download an accessible pdf file) 

Accessibility Standards for Customer Service Policy:

In providing good accessible customer service the Township of North Glengarry shall use reasonable efforts to ensure that policies, practices, and procedures are consistent with the following principles:

  • Goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities.
  • The provision of goods or services to persons with disabilities will be integrated, unless an alternate measure is necessary, to enable a person with a disability to obtain, use, or benefit from the goods or services.
  • Persons with disabilities will be given an opportunity equal to that given to others to obtain, use, and benefit from municipal goods or services.
  • Persons with disabilities may use assistive devices and/or support persons in the access of goods and services.
  • That the Township of North Glengarry employees when communicating with a person with a disability shall do so in a manner that takes into account the person's disability.

Employment Practices Policy:

In providing good employment standards the Township of North Glengarry shall use reasonable efforts to ensure that policies, practices, and procedures are consistent with the following principles:

  • Recruitment, Assessment or Selection Processes
  • Informing Employees of Supports
  • Accessible formats and communication supports for employees
  • Workplace Emergency Response Information
  • Documented Individual Accommodation Plans
  • Return to Work Process
  • Performance Management, Career Development and Advancement & Redeployment

Accessible Formats and Communication Support Policy:

This policy is intended to establish appropriate and consistent action when requested to provide accessible formats and communication supports for persons with disabilities in a timely manner.

  • Providing Accessible Formats and Communication Supports
  • Requests for Accessible Formats and Communication Supports
  • Accessibility Policies Available to the Public
  • Feedback Process
  • Accessible Website and Web Content

Feedback:

Feedback from customers gives the Township of North Glengarry opportunity to learn and improve. The Municipality encourages individuals to make suggestions on ways to improve our services and recognizes the right of customers to make a complaint. The customer is invited to provide their feedback as follows:

In writing, in person, e-mail, telephone, or disk, (or any other agreed upon method) addressed to:

Clerk, Township of North Glengarry
90 Main Street South, Alexandria, Ontario, K0C 1A0
Email: cao@northglengarry.ca
Phone: 613-525-1110
Fax: 613-525-1649

The Clerk will respond either in writing, in person, e-mail, telephone, or disk, (or any other agreed upon method) acknowledging receipt of feedback and will set out the action to be taken in response to any complaints or suggestions.

Emergency Plans for People with Disabilities

For information about what to do during an emergency, visit the Emergency Management Ontario page: Emergency Plans for people with disabilities.